Returns & Refunds | Adrift – Adrift Clothing
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Returns & Refunds

Return Address | PO Box 3413, South Brisbane BC, Queensland 4101

If you receive an item you are unhappy with for any reason, please return it to us within the timeframe listed below and we will refund you. 

Your item must be unused and in the same condition that you received it.

If you would like a different size in the same style, please place a new order online including a note with that order advising that the order is an exchange. When sending the exchanged order we will include a return bag free of charge to be used by you to return the wrong sized garment. This way you will not be charged postage for the returned garment.  We do not do exchanges or issue credit notes.

Full Price Items: 30 days to refund
Sale Items: No refund or exchange

How do I return the item?
  • To request a refund, use the form that came with your parcel and fill in your details. Put this form along with you item into a return bag.
  • Send your items to Adrift, PO Box 3413, South Brisbane BC, QLD 4101
Do I pay for my return shipping?
  • If you have changed your mind or you believe  the item does not suit you will need to pay for the return postage.
  • If the item is faulty in some way or we have made a mistake with your order – we will be happy to send you a return satchel or reimburse you for the cost of postage.
  • If the item is an exchanged item we will send you a return satchel for the postage.
When will my return be processed?
  • As soon as your return parcel arrives, we will aim to process your refund within the next 2 business days.
  • Please allow 3 – 5 business days for refunds to show in your account due to bank processing time.

Can I return Sale items?

  • No. There is no refund or exchange on sale items.
Call 1300 224 244 Monday to Friday 10.00am – 4.00pm

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